Privacy Policy

1. Introduction

INFLUXYN ("we", "our", "us") is operated by YAGI Influx Solutions, based in Colombo, Sri Lanka. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website influxyn.com or use our services.

By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personally identifiable information that you voluntarily provide when you:

• Fill out contact forms or request a quote
• Subscribe to our newsletter
• Communicate with us via email, phone, or chat
• Create an account (if applicable)

This may include your name, email address, phone number, company name, and any other details you choose to share.

2.2 Automatically Collected Information

When you visit our site, we automatically collect certain information via cookies and similar technologies:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Device Information: Device type, screen resolution, and unique device identifiers.
• Usage Data: How you interact with our website (clicks, scrolls, time on page).

We use this data for analytics, security, and improving user experience.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie banner or your browser settings.

Types of Cookies We Use:

• Necessary Cookies: Essential for website functionality (e.g., session management, security). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Enabled only with your consent.
• Marketing Cookies: Used to deliver relevant advertisements and power our chatbot (Botpress). Enabled only with your consent.

You can change your consent at any time by clicking the shield icon at the bottom left of the screen.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries and provide customer support
• To send administrative information, updates, and marketing communications (with your consent)
• To analyse usage trends and improve our website's performance and content
• To detect, prevent, and address technical issues or security breaches
• To comply with legal obligations

5. Third-Party Services

We may employ third-party companies and individuals to facilitate our services. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Key Third Parties:

• Botpress: Powers our AI chatbot. Interaction data may be processed according to Botpress's privacy policy.
• Google Fonts & Font Awesome: For typography and icons (may collect usage data).
• Analytics Providers (future): We may use Google Analytics or similar tools (only with your consent).
• Hosting & Infrastructure: Our website is hosted on Netlify / similar platforms; server logs may include IP addresses.

We encourage you to review the privacy policies of these third-party services.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymise it.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of your data (subject to legal obligations).
• Objection/Restriction: Object to or restrict certain processing activities.
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for cookies/marketing at any time.

To exercise any of these rights, please contact us using the details below.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: yagiinfluxsolutions@gmail.com
• Phone: +94 75 034 8396
• Address: 92/38, St Mary's Lane, Mattakkuliya, Colombo 15, Sri Lanka

We will respond to all legitimate requests within 30 days.